English Phrases for Real Estate Agents
Ready-to-use phrases for real situations with clients, from your first viewing to negotiating an offer. Listen, repeat and use them today.
Describing a Property
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A1
“It’s a bright two-bedroom apartment.”
Basic description: size and light.
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A2
“The apartment has a large balcony with a sea view.”
Highlight a key feature.
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B1
“The property has been fully renovated.”
Explain the condition.
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B1
“It’s ideal for a family looking for space and privacy.”
Match the property to the client.
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B2
“What makes this property special is its location.”
Focus on the main selling point.
Arranging a Viewing
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A1
“When are you free?”
A short, simple question.
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A2
“Would you like to see the apartment on Monday?”
Suggest a day.
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A2
“Shall we meet at the main entrance at 3 pm?”
Agree on a place and time.
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B1
“I’ll send you the address and a location pin.”
Confirm details by message.
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B1
“Could we move the viewing to a slightly later time?”
Reschedule politely.
Showing a Property
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A1
“This is the living room.”
Introduce each room.
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A2
“Let me show you the master bedroom.”
Guide the client.
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B1
“As you can see, there’s plenty of storage space.”
Point out a benefit.
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B1
“Take your time and have a look around.”
Give the client space.
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B2
“Can you imagine yourself living here?”
Help the client picture life in the home.
Answering Client Questions
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A1
“Yes, parking is included.”
A simple, clear answer.
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A2
“The monthly service charge is about 200 euros.”
Give a number clearly.
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B1
“That’s a great question — let me check and get back to you today.”
When you don’t know the answer yet.
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B1
“The building was completed in 2021.”
Give background facts.
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B2
“To be completely transparent, there is some construction nearby.”
Share a disadvantage honestly.
Discussing Prices and Offers
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A1
“The price is 350,000 euros.”
State the price.
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A2
“Is the price negotiable?”
A question clients often ask — learn to recognise it.
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B1
“I’ll pass your offer on to the seller.”
Confirm you will present the offer.
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B2
“The seller is open to reasonable offers.”
Signal room for negotiation.
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C1
“I’m afraid the seller has declined, but there may be room for a revised offer.”
Soften bad news and keep the deal alive.
Writing Emails and Follow-Ups
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A1
“Thank you for your message.”
A polite opening.
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B1
“Please find attached the floor plan.”
Send documents professionally.
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B1
“Thank you for viewing the property today.”
Follow up after a viewing.
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B1
“Please let me know if you have any further questions.”
A friendly closing line.
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B2
“I wanted to follow up on our conversation from last week.”
Restart a conversation politely.
No phrases at this level in this list yet.